Democracy Dies in Darkness

A winning mix: High standards, high support

A gold medal team offers an elite example of the rewards of 'positive discomfort,’ or improvement based on action, practice, mistakes and feedback.

6 min
Members of the U.S. women's national soccer team celebrate their gold medal in the Summer Olympics in Paris on on Aug. 10. Team Coach Emma Hayes says "positive discomfort" is key to her methods. (Justin Setterfield/Getty Images)
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When Emma Hayes, the U.S. women’s national soccer team coach, kept the starters in the lineup over a grueling stretch of successive 90-minute Olympic soccer games in France, murmurs rose that the team was on its way to an exit, ousted by exhaustion.

Yet the team won the gold medal, the latest recipients of Hayes’s successful coaching methodology — one embracing “positive discomfort,” as she put it in interviews. The idea is that full potential lies on the other side of being challenged, yet it’s different from “no pain, no gain.” The team also boasts epic fun, goofiness, humanity and cohesion. When asked what propelled their trophy, Hayes, who is considered one of the world’s best coaches, replied, “Love.”